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Delivering New Customer Experiences with Ad Astra

One of the biggest barriers to new projects and transformation is a lack of communication. Learn how a case for change document builds awareness, creates support and minimizes resistance, so your project runs smoother. We share three questions to include to make sure it’s as effective as possible.

Programs and projects fail for a variety of reasons. When embarking on a new project, we often hear

Last time we tried this, it did not work out the way we had hoped. What can you do to help us realize the benefits we are expecting from this program?

Because of this recurring theme for many organizations, let’s look at why this continues to be an issue in so many companies: One of the major causes of failure is a lack of communication about the reasons for even doing the project.

Often, senior leaders agree on a change and walk out of the room with a basic understanding of what’s changing and why. Without a strong case for change everyone agrees on and funnels down into the organization, messages mix and different perspectives from leaders end up flavoring what their respective departments hear.

While it may sound so simple, companies often overlook it. However, creating the case for change can act as a solid foundation of awareness and communication for your transformation and change efforts. And, it’ll help you with leadership alignment at the same time.

Building the Case for Change

The case for change builds awareness, support and commitment for the project by communicating to key stakeholders:

1. Why are we doing this? Why should our stakeholders care?

A key component of any transformation or change within your organization is a clear statement of why you are making the change. When you give your people the perspective on the decision-making behind the project and why it should matter to them, it reduces any confusion and minimizes potential misinformation about the work you are doing.

People are more open to supporting new ways of doing business when they understand why they are doing it and what is in it for them. Socializing these ideas will serve to build support for the change and can often minimize resistance.

2. What is going to happen? And How?

Once your people understand the “why,” it is equally important to cover the “what and how” surrounding the change event. Sharing schedules, responsibilities and expectations are all key components of building support and commitment for the program and often leads stakeholders to advocate for the project.

We have found that one of the most significant barriers to change is the fear of walking into the unknown. Let your stakeholders know how you’re defining success and how they will be involved in that success. What are you hoping to gain? And what are your expectations for your stakeholders?

3. What are the costs of not doing this?

This question often creates a eureka moment for some of our clients. You can’t only focus on how this will benefit your organization. In building support for your initiative, take the time to identify and calculate the costs associated with not doing the project.

Some projects will make you a better, more efficient company. Others will provide an opportunity to sunset expensive, outdated systems as well as the costs associated with maintaining the technology. You might be able to terminate service contracts that no longer provide value.

In short, you must weigh the negative aspects of inaction along with the positive benefits and drivers for the change. What will we able to do in the future based upon what we do today?

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Ad Astra Predictive Model to Increase Customer Retention

As organizations begin to open offices, they quickly need to determine how employees will work both on-site and virtually and thrive in a healthy, connected hybrid workplace.

One thing is clear: Modern businesses need a work model that combines virtual and in-person work.

However, creating strong hybrid and virtual workplace solutions requires a lot of planning and strategy. With the right guidance, going hybrid doesn’t have to mean sacrificing your company’s culture, productivity or information security.

Organizations are asking questions about culture, HR policies, compatibility of job responsibilities with remote work, and how much or what type of real estate they need to support a hybrid work model. They want to know how to help employees transition successfully back to the office, whether they are there full time or just a few days a week.

During this live webinar, we will discuss:

  • Highlights of our company’s hybrid workplace model we’ve been operating for over 20 years
  • What a hybrid workplace is and what’s top of mind for organizational leaders as they decide their work from anywhere future
  • The seven key decision areas to define your hybrid workplace vision
  • Our approach to helping organizations envision, define, prepare and implement a hybrid workplace.

A significant portion of this webinar will allow you to engage in Q&A to explore your most pressing questions with our experts. If you are a senior leader thinking about your business’ work from anywhere future, this webinar will help you identify your priorities and key decisions for moving forward now that hybrid is here.